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Solution home Common Issues

MPU (Mobile Phone Utility)

When I try to unlock a Samsung phone on Mobile Phone Utility it says “Unable to root” in red and the unlock stops
Sometimes MPU isn’t able to root the phone so you may need root the device externally.  When you see the “Unable to root” message it will have a hyp...
Fri, 30 Oct, 2020 at 4:49 PM
When I try to unlock a phone or perform any action on MPU it gives me a Network Error. How do I solve this?
This error occurs when there is an issue with your connection to our server.  This is in most cases down to a problem with your internet connection in ...
Fri, 30 Oct, 2020 at 4:50 PM
When I try to unlock a phone or perform any action on Mobile Phone Utility it gives me a Mobicode Error 0x100. How do I solve this?
You will have this error pop up periodically due to internal security measures surrounding your licence. If you receive this error or other similar err...
Fri, 30 Oct, 2020 at 4:51 PM
Cannot Log in as MPU says the program must be updated
If you have this issue and you cannot see the program installing an update in the lower left corner then follow these instructions: Log into your Mob...
Fri, 30 Oct, 2020 at 4:52 PM
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